4 Ways to take your Digital Experience from Good to Great
Salesforce.com just posted an article on how to turn the digital experience of your customers from good to great. A great digital experience is about the little things: The streaming service that lets you 'skip [...]
Three Ways Nonprofits Will Thrive in the Next Normal with Cloud CRM
Salesforce.org just posted an article on how, after one year of COVID, nonprofit organizations gained a high digital maturity in pivoting their work to meet the many challenges created and exacerbated by the pandemic. [...]
Meet Jérémie Dzedzej, our Operations Director
Hello, i'm Jérémie! Falling into IT when I was 10 years old, I started later on my professional career in hardware as a business manager of a computer store. Passionate about creation, I then [...]
Salesforce User’s Adoption – Improve it in 6 steps
Salesforce has shared very good advice on how to improve organization and user's adoption on his platform. Please find below our summary of this blog post. 1 - Prepare for change management You must [...]
Salesforce unveils the future of work with Cloud 3.0
Salesforce is unveiling a vision of the future of work based on what it calls ‘Cloud 3.0’, with ‘Hyperforce’ - a rearchitecting of the Salesforce CRM platform to run on public clouds, like Azure, [...]
UpCRM rejoint le Paperjam + Delano Club – Interview de Patrick Ittah
Le Paperjam + Delano Club accueille un nouveau membre: UpCRM. Présentation en trois questions. Pouvez-vous, en quelques mots, résumer l’activité de votre société? Patrick Ittah. – «Nous avons créé UpCRM il y a plus [...]
Talend opens second Cloud Data Center in Europe to support Stitch customer growth
Talend has announced the opening of his second Cloud Data Center in Europe, in order to Support Stitch customer growth, with the objective to help European customers meet GDPR compliance and ease administrative burden following [...]
Paperjam Club 10×6 Sales & Marketing: 10 Omnicanal Strategies avec Patrick Ittah
Retrouvez la bande annonce et quelques photos de l'événement Paperjam Club "10x6 Sales & Marketing: Omnicanal Strategies" qui a eu lieu le jeudi 28 janvier en livestream. Patrick Ittah, partner de Up Consulting était présent [...]
Retours d’expérience sur l’alignement sales & marketing dans les organisations
A l'occasion de l'événement Paperjam Club "10x6 Sales & Marketing: Omnicanal Strategies", Patrick Ittah a pu partager des retours d’expérience sur l'importance de l'alignement des équipes commerciales et marketing dans les organisations. Lorsque l’on [...]
Salesforce’s Loyalty Management to drive more customer loyalty experiences
Salesforce introduces a new feature the Loyalty Management, that will be generally available in February 2021. New Loyalty Management product gives companies a 360-degree view of every member to increase customer satisfaction and create revenue-generating [...]
Interview de Patrick Ittah pour le “10×6 Sales & Marketing: 10 Omnicanal Strategies”
«Le prochain challenge des entreprises sera donc de positionner une composante humaine au centre des différents canaux de communication avec leurs clients.» Qui dit stratégie omnicanale dit expérience client: cette expérience a-t-elle [...]
Comment organiser et optimiser votre environnement Salesforce
La majorité des processus réalisés par la plateforme de gestion de la relation client (CRM) numéro un, Salesforce, tournent autour de l'enregistrement, du suivi ou de l'analyse de votre base de données. Il est [...]