3 ways Artificial Intelligence can boost your CRM

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Today, we thought interesting to share with you this article on the 3 ways Artificial Intelligence can boost your CRM. While customer relationship management systems have made data accessible, processing and analyzing that data is time- and resource-consuming for many businesses. And that is where the A.I comes in. AI makes intelligent connections to tell… Read more »

Salesforce: Top 6 Predictions for 2018

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Salesforce is now the 7th most in-demand software skill.  With almost every industry using the platform, it is exciting to look at previous trends to help us to predict the future. So what does 2018 hold for Salesforce’s customers and SFDC professionals in the market? Here are the top 6 Salesforce predictions for 2018: 1. Demand will… Read more »

How to Choose the Best CRM for Small Business ?

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Today, we thought interesting to share with you this article on the 5 things to consider when you are looking for the best CRM solution for your small business. Without a CRM system, most businesses handle customer information using the old-fashioned tools: Excel spreadsheets, Google documents, email or even note cards. These things work fine… Read more »

CRM : More and more implemented in hospitals

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We thought interesting to share with you this article, which shows us one more time how a CRM is essential for all companies or institutions. Hospitals administration can be slow and lack of communication. Everyone can relate to this matter. But is there a way hospital organization could be easier and smoother? Indeed, implementation of… Read more »

Salesforce & Cisco join forces to bring disruptive innovation to customer service thanks to Artificial Intelligence

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We chose to share with you this awesome content from Salesforce about Salesforce & Cisco joining forces to bring disruptive innovation to customer service thanks to Artificial Intelligence. Find the original article here.  Customer service is typically thought of as being reactive — the customer picks up the phone, or fills out a form on the… Read more »

UpCRM is pleased to announce : Bring Your Own Key Encryption for Salesforce

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Last year Salesforce introduced Salesforce Shield, a set of integrated services built natively into the Salesforce platform. Salesforce Shield raised the bar for customers with complex governance and compliance needs, empowering them to monitor and encrypt sensitive cloud data at rest—all with point and click tools. Today, Salesforce is excited to extend Salesforce Shield’s Platform… Read more »

The fourth Industrial Revolution is here !

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Disruption and innovation are shaping the future of every industry. The great equalizers — technology, mobility, and the Internet — have disrupted every industry and made customers smarter, faster, and in control like no other time in history. How do you pivot your entire ecosystem to this new customer experience? After the Mainframe, the Client-server… Read more »

With the new Apple Watch and salesforce : « Vivez en permanence à l’heure de vos clients ».

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The Apple Watch reimagines the relationship with technology. Wearable devices present a new way to make your company a connected company. The Salesforce for Apple Watch is designed to bring the personal technology of wearables to business user.   Let’s look at some exciting features: With « Salesforce Analytics Cloud » for Apple Watch you will able… Read more »